Withdrawal terms and conditions

Right of withdrawal

You can withdraw your contractual statement within 14 days without citing a reason, either in text form (e.g. letter, fax, email) or – if the item is transferred to you before the end of the withdrawal period – by returning the item. The withdrawal period shall begin upon receipt of these terms and conditions in text form, but not before the goods have been delivered to the recipient (for recurring deliveries of similar goods: not before the first partial delivery) and not before our duty to inform has been fulfilled as per Article 246 § 2 in conjunction with § 1 Paras. 1 and 2 of the EGBGB (Introductory Act to the German Civil Code) as well as our obligations as per § 312e Para. 1 Sentence 1 of the BGB in conjunction with Article 246 § 3 of the EGBGB. As long as the withdrawal notice or the item is sent by the final date, this shall be considered sufficient observation of the withdrawal period.

The withdrawal should be addressed to:

Robert Kunzmann GmbH & Co. KG
Auhofstraße 29
63741 Aschaffenburg

Fax: +49 (6021) 361-85604
Email: shop@kunzmann.de

Consequences of Withdrawal

In the event of an effective withdrawal, the services received by both Parties are to be refunded and any usage benefits (e.g. interest drawn) must be returned. If you are unable to return the received service to us in full or in part, or only in deteriorated condition, you must provide us with any applicable compensation to the corresponding extent. For the transfer of items, this shall not apply if the deterioration of the item is due exclusively to testing the item, as would have been possible in a retail store. You can also eliminate the obligation to provide compensation for deterioration due to proper usage of the item by not using the item as your own property and by avoiding any action that negatively affects its value.

Items eligible for parcel shipment shall be returned at our risk. You must bear the cost of return shipping if the delivered goods correspond to the order and if the price of the item to be returned does not exceed 40 euros, or if you have not yet provided the consideration or a contractually agreed partial payment for a higher-cost item at the time of withdrawal. Otherwise, return shipping shall be free of charge for you. Items not eligible for parcel shipment shall be picked up from your location. Any obligation to provide payment must be fulfilled within 30 days. For you, this term shall begin as of sending your withdrawal notice or sending the item; for us, it shall begin with the receipt of same.