Privacy Protection

We, Robert Kunzmann GmbH & Co. KG and Kunzmann Fulda GmbH & Co. KG (hereinafter: “Kunzmann”), are pleased by your visit and your interest in our company and our products. You can reach our Data Protection Officer via email: datenschutz@kunzmann.de, by telephone: 06021/36111-214 or by post: Auhofstraße 29, 63741 Aschaffenburg. Where the following explanations refer to the handling of personal data within the online shop, these apply exclusively to Robert Kunzmann GmbH & Co. KG, Auhofstraße 29, 63741 Aschaffenburg. 

The protection of your privacy

The protection of your privacy is of great importance to us. Therefore, it goes without saying that we comply with statutory data protection provisions and treat personal data confidentially. Our data protection practices are based on the EU General Data Protection Regulation (GDPR) and the applicable Federal Data Protection Act (BDSG, as amended).

Below, you will learn which of your data we store when and for what purpose. We also inform you of your rights and provide further legally required information. If you have given further consent—for example when using mercedes-me—personal data may also be transmitted by the dealership to Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH / Volkswagen AG. The extent of the transfer of personal data is determined by the consent you have given to Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH / Volkswagen AG.

On the scope of data collection, purposes of use and disclosure of data

Personal data arises at various points within the dealership. In addition to supplying personal data when purchasing a vehicle, personal data is processed in particular in connection with service orders. Once the data generated by various sensors in the vehicle (engine temperature, distance sensor, engine speed, etc.) is linked to the vehicle identification number, it constitutes personal data. Further data processing to fulfil legal obligations: Data from the purchase of a vehicle or spare parts and from the provision of service is also used for any required handling of warranty claims or other complaints. In addition, this data may be disclosed to external auditors and/or tax consultants for their advisory and audit purposes. The data is stored in accordance with the legally prescribed retention periods under §§ 146 ff. of the German Fiscal Code or § 257 of the German Commercial Code and deleted after the expiry of these periods.

Centralisation of data within Kunzmann
The dealership transfers master data (name, contact person for companies, address and contact details such as telephone number and email address, as well as vehicle data) to other Kunzmann dealership locations so that the master data can be managed and used uniformly within the corporate group. This also includes forwarding updates to this personal data of which we or another group location become aware. These updates are likewise made available to the other Kunzmann locations. This serves to simplify our processes and spares you from having to provide your master data again when contacting another Kunzmann location.
A list of the company’s Kunzmann locations can be found at: https://www.kunzmann.de/de-de/unternehmen/standorte/

When using services, or purchasing vehicles / spare parts / accessories and bicycles, we set out below the extent to which we collect and process personal data when services are used, when vehicles / spare parts are purchased, or when new vehicles are ordered. 

Order of a new vehicle
When a new vehicle is ordered, the personal data required for contract processing is collected by the dealership for the purpose of order processing and customer administration. The personal data required for contract processing relating to the ordered vehicle is transmitted to Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH as the vehicle manufacturer for further contract processing. Purchase of a used vehicle or of spare parts / accessories and bicycles When a used vehicle or spare parts are purchased, the dealership collects and processes the personal data relevant to contract processing [name, address, details of the vehicle purchased, product, part] for contract processing. 

Credit check Creditreform Boniversum GmbH
Our company regularly checks your creditworthiness when contracts are concluded and, in certain cases where there is a legitimate interest, also for existing customers. To this end, we work together with Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, from whom we receive the data required for this purpose. On behalf of Creditreform Boniversum, we inform you in advance of the following information in accordance with Art. 14 GDPR: Creditreform Boniversum GmbH is a consumer credit agency. It operates a database in which creditworthiness information about private individuals is stored. On this basis, Creditreform Boniversum provides credit reports to its customers. Customers include, for example, credit institutions, leasing companies, insurance companies, telecommunications companies, debt collection companies, mail order, wholesale and retail companies, as well as other companies that supply goods or provide services. Within the framework of the statutory provisions, some of the data available in the information database is also used to supply other company databases, including for use for address trading purposes. The Creditreform Boniversum database stores, in particular, information about a person’s name, address, date of birth, where applicable email address, payment behaviour and shareholding relationships. The purpose of processing the stored data is to provide information about the creditworthiness of the person requested. The legal basis for processing is Art. 6(1)(f) GDPR. Information about this data may only be provided if a customer demonstrates a legitimate interest in knowing this information. If data is transmitted to countries outside the EU, this is done on the basis of the so-called “standard contractual clauses”, which you can view at the following link: http://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32001D0497&from=DE or request to be sent from there.

The data is stored for as long as knowledge of it is necessary to fulfil the purpose of storage. As a rule, such knowledge is necessary for an initial storage period of three years. After this period, it is checked whether storage is still necessary; otherwise, the data is deleted to the exact day. In the event that a matter is resolved, the data is deleted to the exact day three years after resolution. Entries in the debtor register are deleted to the exact day in accordance with Section 882e of the German Code of Civil Procedure after a period of three years from the day of the order for entry. Legitimate interests within the meaning of Art. 6(1)(f) GDPR may include: credit decision, initiation of business, shareholding relationships, claims, credit check, insurance contract, enforcement information. You have the right to obtain information from Creditreform Boniversum GmbH about the data stored there about you. If the data stored about you is incorrect, you have the right to rectification or erasure. If it cannot be determined immediately whether the data is incorrect or correct, you have the right to have the relevant data blocked until the matter is clarified. If your data is incomplete, you may request that it be completed. If you have given your consent to the processing of the data stored at Creditreform Boniversum, you have the right to withdraw this consent at any time. Withdrawal does not affect the lawfulness of processing carried out on the basis of your consent up to the time of any withdrawal.
If you have any objections, requests or complaints regarding data protection, you can contact the data protection officer of Creditreform Boniversum at any time. They will assist you quickly and confidentially with all data protection questions. You can also complain about the processing of data by Boniversum to the data protection authority responsible for your federal state.

The data that Creditreform Boniversum has stored about you comes from publicly accessible sources, debt collection agencies and their customers. In order to describe your creditworthiness, Creditreform Boniversum creates a score value based on your data. Data on age and gender, address data and, in some cases, payment experience data are included in the score value. These data are included in the score calculation with different weighting. Creditreform Boniversum customers use the score values as an aid in making their own credit decisions.

Right to object: The processing of the data stored at Creditreform Boniversum GmbH is carried out for compelling legitimate reasons of creditor and credit protection, which regularly outweigh your interests, rights and freedoms, or serves the assertion, exercise or defence of legal claims. You may object to the processing of your data only on grounds arising from your particular situation, which must be demonstrated. If such special reasons are demonstrably present, the data will no longer be processed. If you object to the processing of your data for advertising and marketing purposes, the data will no longer be processed for these purposes. The controller within the meaning of Art. 4 No. 7 GDPR is Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss. Your contact person in our company is Consumer Service, tel.: 02131/36845560, fax: 02131/36845570, email: selbstauskunft@boniversum.de

You can contact the responsible data protection officer at the following contact details: Creditreform Boniversum GmbH, Data Protection Officer, Hellersbergstr. 11, 41460 Neuss, email: datenschutz@boniversum.de.

Data transmission to SCHUFA Holding AG
Within the framework of a contractual relationship, Kunzmann transmits personal data collected concerning the application for, performance of and termination of this business relationship, as well as data concerning non-contractual or fraudulent conduct, to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. The legal bases for these transmissions are Article 6(1)(b) and Article 6(1)(f) of the General Data Protection Regulation (GDPR). Transmissions based on Article 6(1)(f) GDPR may only take place to the extent necessary to safeguard the legitimate interests of the contractual partner* or third parties and do not override the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data.

The data exchange with SCHUFA also serves to fulfil statutory obligations to carry out creditworthiness checks of customers (Sections 505a and 506 of the German Civil Code). SCHUFA processes the data received and also uses it for the purpose of profiling (scoring) in order to provide its contractual partners in the European Economic Area and in Switzerland, and possibly other third countries (provided that an adequacy decision of the European Commission exists for these), with information including on the assessment of the creditworthiness of natural persons. Further information on SCHUFA’s activities can be found in the SCHUFA information sheet pursuant to Art. 14 GDPR or online at www.schufa.de/datenschutz.

Digital customer information after vehicle purchase
After handover of the vehicle, we will send you a one-off email with a link to an information platform about your vehicle. For this purpose, we process the following data: name, email, vehicle model, customer segment. The legal basis is Art. 6(1)(b) GDPR (performance of contract). We use a service provider as processor for sending. The data will be deleted by the service provider no later than 12 months after sending.

Order and shipping processing in our online shop
As part of contract processing in our online shop, we pass on the email address you used for the order to our shipping service provider in order to ensure secure delivery and tracking of the shipment. For freight shipments, the telephone number is additionally transmitted in order to arrange a delivery date with you.

Payment processing with Adyen
For the processing of online payments, we use the payment service provider Adyen, a Dutch company based in Amsterdam (Adyen N.V., Simon Carmiggeltstraat 6, 1011 DJ Amsterdam, Netherlands).
When payments are made via Adyen, your payment data is processed directly and exclusively by Adyen. We do not receive any full payment data (e.g. full credit card numbers), but only a shortened reference that is necessary for processing the order. Adyen’s security standards comply with the applicable requirements and therefore offer you secure payment processing. Further information on Adyen’s handling of personal data can be found in its privacy policy at:
https://www.adyen.com/de_DE/privacy-policy 
By using Adyen, you agree to the processing of your payment data by Adyen in accordance with its privacy policy

Service work / repair and maintenance

Kunzmann collects and processes the personal data relevant for the provision and invoicing of service work. This also includes internal company documentation of the services provided for evidential purposes. In addition, personal data may be transmitted to other companies that have been involved in the repair (e.g. paint shop). Personal data - such as your name - may be transmitted to these companies, if this is necessary for contract processing.  If you use service work (e.g. repair work, maintenance work), the operating data stored in the vehicle, together with the vehicle identification number, may - if necessary - be read out and processed for the provision of the contractually owed service. The same applies to warranty cases and quality assurance measures. The operating data document technical states of the vehicle or individual components, help with fault diagnosis, compliance with warranty obligations and quality improvement. These data, in particular information about component loads, technical events, incorrect operation and other faults, may be transmitted for this purpose together with the vehicle identification number to the manufacturer. In addition, the manufacturer is subject to product liability. For this purpose too, the manufacturer uses operating data from vehicles, for example for recall actions. These data may also be used to check the customer’s claims under warranty and guarantee. This applies to the manufacturers Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH and Volkswagen AG. In addition, in the event of questions regarding a specific repair, operating data relating to the vehicle, which may be personally attributable, can be transmitted to the manufacturer (technical hotline, vehicle diagnostics/remote diagnostics). Fault memory in the vehicle can be reset as part of repair and service work or at your request.

As part of the handling of breakdown cases and mobility services, in particular in the case of towing and recovery services required, it may be necessary for us to transmit personal data to external towing and mobility service providers. This includes in particular information such as name, vehicle registration number and the location of the vehicle at the time of the breakdown, insofar as this data is necessary for the organisation and execution of the respective service. The processing and transmission of the data is carried out exclusively for the purpose of providing breakdown assistance and fulfilling the contractual obligations associated with it. The legal basis for processing is Art. 6(1)(b) GDPR and, where applicable, Art. 6(1)(f) GDPR.

Estimates / cost coverage by manufacturer
If we prepare estimates for you, we collect the personal data required for this purpose (type of damage and/or affected vehicle, if applicable details of the insurance and your contact data). If coverage of the costs by an insurance company is desired, we pass this on to the
insurance company to the extent required so that cost coverage can be checked. In the case of a warranty / guarantee / goodwill request, the required personal data is forwarded to the manufacturer for the purpose of checking reimbursement of services.

My Kunzmann / Your Online Account
Via our online appointment scheduler you can book service appointments online and view your current and past appointments. For this purpose, we require various user and vehicle data from you. These data are stored and processed in our portal under appropriately high security standards, provided you agree to the privacy policy.

By consenting to the privacy policy, you agree to the transfer of your stored address and vehicle data to soft-nrg Development GmbH, the service provider for the online appointment scheduler. soft-nrg Development GmbH, Munich, will use the data solely to manage appointment scheduling. A linkage of the data with other dealerships using the same soft-nrg Development GmbH portal will only occur if you consent to this with the other dealership.

For marketing use of personal data
Regardless of any consent you may have given for processing your personal data for marketing purposes, we and our commissioned service providers (e.g. lettershops) process name and address for further customer retention and reactivation measures. This includes sending additional information about interesting products and services. In this way, we aim to draw customers’ and prospects’ attention to further attractive offers and achieve long-term customer loyalty. In addition, the dealership processes data arising from the business relationship for marketing analysis (marketing scoring/profiling and service optimisation), because we wish to present you only those products/services that we believe will interest you. This also includes data you provided in consultation about your product interests.

No data will be shared with third parties for marketing purposes unless you have given corresponding consent. Telephone number and email address will be used for marketing purposes – including sending information on interesting products and services and conducting satisfaction surveys. You may object to the marketing use of your email address at any time; you will be informed of this both when the data are collected and with every marketing communication.

Name, address and relevant personal data from the purchase of a vehicle or spare parts or the use of services will no longer be used for marketing purposes if you have not used any Kunzmann dealership services, purchased a vehicle/spare parts or ordered a vehicle from us for a period of 4 years.

Use of cookies?
Cookies are small pieces of information that the browser needs to identify you as a user during your online visit to the shop or websites, enabling you to shop and browse smoothly. For example, this controls the functionality of the “shopping cart” and its “save-for-later” feature. Cookies are stored on your hard drive by your browser only for the current session, require minimal storage space and do not affect your computer. Cookies do not contain personal information. Most cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your device and allow us to recognise your device on your next visit (so-called persistent cookies).

Most browsers accept cookies by default. In your browser software’s security settings you can permit or block session and stored cookies independently. If you disable cookies, certain features of our website may not be available and some pages may not display correctly. Of course, you can still view our online offering without enabling cookies, albeit with limited functionality. To disable cookies, please consult your browser software’s instructions.

Without your express consent, we will not link the data stored by the cookies used in our online shop with your personal data (see above). To use our shopping cart, session cookies must be enabled. If you wish to adjust your cookies, you can do so via “Adjust cookies” in the footer.

Subscription to an email newsletter
We will send you an email newsletter after your prior express consent or in the case of an existing business relationship from an online purchase, until you revoke it. We have commissioned SC-Networks GmbH to send the newsletter. This company compiles statistics for us on newsletter access. This provides the dealership with an overview of how often the newsletter was opened and how many subscribers viewed a product. These data are collected solely in statistical form and are anonymous.

Registration via website:
Our newsletter is only sent after completing the so-called double opt-in procedure. Users who choose to subscribe receive a confirmation email to prevent misuse through false email entries and to ensure that a simple, possibly accidental click does not trigger the newsletter dispatch. You can unsubscribe from our newsletter at any time. An unsubscribe link is included at the end of each newsletter.

We are also obliged to record proof that our subscribers genuinely wished to receive the newsletter. To this end, we store the date and time of subscription and unsubscription. Online shop: After receiving your objection, we will no longer use, process or transmit the affected data for any purposes other than processing your order and will cease sending you marketing materials. You have given the corresponding consent during the ordering process of our online shop or with this privacy consent declaration. Please note that you can revoke your consent at any time with effect for the future.

Tracking
Usercentrics Consent Management Platform This is a consent management platform. Data processor
Usercentrics GmbH Sendlinger Str. 7, 80331 Munich, Germany

Purposes of data processing
- Compliance with legal obligations
- Storage of consent

Technologies used
- Local storage
- Accept cookies

Data attributes
- Consent “Yes” or “No”
- Log file data (IP anonymised)

Data collected
This list contains all (personal) data collected by or through the use of this service.
- Device information
- Browser information
- Anonymised IP address
- Opt-in and opt-out data
- Date and time of visit

Legal basis Under Art. 6(1)(c) GDPR, the legal basis for processing personal data is named below.

- Art. 6(1)(c) GDPR

Location of processing
European Union (the “consent” database is located in Belgium)

Retention period
The consent data (given and withdrawn) are retained for three years. A data export is performed after termination of the contract.

Data recipient
Usercentrics GmbH

Data protection officer of the data processor The email address of the data protection officer of the processing company can be found below. datenschutz@usercentrics.com

Further information and opt-out
Click here to read the data processor’s privacy policy https://usercentrics.com/privacy-policy/

Google Analytics
This service may transfer the collected data to another country. Please note that this service may transfer data outside the European Union and European Economic Area to a country that does not offer an adequate level of data protection. If the data are transferred to the USA, there is a risk that your data may be processed by US authorities for control and surveillance purposes without you possibly having legal recourse. Below is a list of countries to which the data are transferred. This may occur for various purposes, such as storage or processing.

This website uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics uses “cookies”, text files placed on your computer that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

If IP anonymisation is activated on this website, however, your IP address will be truncated by Google within member states of the European Union or other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, we point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of these data by Google by downloading and installing the browser plugin available under the following link (https://www.google.com/settings/ads/plugin?hl=de). We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you do not wish this, you can deactivate it via the Ads Settings Manager (https://www.google.com/settings/u/0/ads/authenticated?hl=de). More information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html and at www.google.de/intl/de/policies/. We would like to point out that Google Analytics on this website has been extended by the code “gat._anonymizeIp();” to ensure anonymised collection of IP addresses (so-called IP masking).

To deactivate, please use the opt-out link: https://tools.google.com/dlpage/gaoptout

Furthermore, we use the data collected by Google Analytics as part of the Google Optimize tool. Together with an additional cookie, Optimize allows us to test different versions of a website and users’ reactions to these various versions. For example, we can test at which place on the website specific information is most attractive. The additional cookie is used to determine whether you participate in a test and marks the end of the test.

Google AdWords Retargeting 
Our website uses Google AdWords retargeting technologies. We employ these technologies to make our offer more appealing to you. Retargeting enables us to address internet users who have already shown interest in our products with advertising on the websites of our partners. We believe that displaying personalised, interest-based advertising is generally more relevant to you than adverts that have no personal connection. These adverts are shown on our partner sites based on cookie technology and an analysis of prior usage behaviour. This form of advertising is pseudonymous. No personal data are stored, nor are any usage profiles merged with your personal data. 

To opt out, please use the following link:
https://www.google.com/settings/ads/plugin 

Hotjar 
On some of our web pages, our website uses the web analytics service 

Hotjar by Hotjar Ltd,
Level 2 St Julians Business Centre,
3, Elia Zammit Street
St Julians STJ 1000, Malta, Europe
+1 (855) 464-6788 

This tool records activity on the pages you visit in so-called heatmaps. This allows us to see anonymously which buttons users click and how far they scroll. We gain this information to make our website faster and more user-friendly. 

Protecting your personal data is very important to us when using this tool. All data are collected without assigning them to specific users. We can only track how the mouse moves, where clicks occur, and how far scrolling takes place. Additionally, the screen size of the device, device type, browser information, country of access, and preferred language are recorded. If personal data are displayed on a page, Hotjar automatically masks them so they are never traceable. 

You can prevent the use of Hotjar by sending a “Do Not Track” header. In that case, no data will be collected during your visit to our website. To do this, you must configure your browser accordingly. 

You can also deactivate Hotjar itself using the opt-out switch: https://www.hotjar.com/opt-out 

Further information about Hotjar Ltd and their tool Hotjar can be found at: https://www.hotjar.com 

The privacy policy of Hotjar Ltd can be found at: https://www.hotjar.com/privacy

Cloudflare

We use services from Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA, and Cloudflare Germany GmbH, Rosental 7, 80331 München (“Cloudflare”). Cloudflare is employed to operate a content delivery network (CDN) and to secure our website against attacks and misuse (e.g. DDoS attacks, automated access). It also serves to improve the delivery speed and stability of our online offering.

In the course of use, IP addresses as well as connection and protocol data generated when accessing our website are processed. These data are processed for technical provision, security analysis, and error detection. Cloudflare may also use the IP address for geographical allocation to optimise delivery and presentation of our content.

The legal basis for processing is Art. 6 (1) f GDPR. Our legitimate interest lies in the secure, stable, and efficient provision and protection of our online offering.

Cloudflare processes data partly in the USA. For transfers to third countries, Cloudflare relies on the EU-US Data Privacy Framework and on standard contractual clauses under Art. 46 GDPR.

Cloudflare Turnstile

We use Cloudflare Turnstile to ensure the security of our online forms and to prevent automated entries (spam/bots). In particular, IP addresses and technical device and browser information are processed.

The processing is based on Art. 6 (1) f GDPR. Our legitimate interest lies in protecting our systems and online forms from misuse and ensuring the technical functionality of our online services.

“ 

Social Plugins

Use of Facebook plugins
On our website, we use so-called social plugins (“Plugins”) from the social network Facebook operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with the Facebook logo or the addition “Facebook Social Plugin”. An overview of Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins/ 

When you access a page of our website containing such a plugin, your browser establishes a direct connection to Facebook's servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives information that your browser has accessed the respective page of our website, even if you do not have a Facebook profile or are not logged in. This information (including your IP address) is transmitted directly by your browser to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can immediately associate the visit to our website with your Facebook profile. If you interact with the plugins—for example by clicking the “Like” button or leaving a comment—this information is also transmitted directly to and stored on a Facebook server. The information is also published on your Facebook profile and shown to your Facebook friends. 

Purpose and scope of data collection, further processing and use of the data by Facebook, and your rights and settings options to protect your privacy can be found in Facebook's privacy policy: //www.facebook.com/policy.php. If you do not want Facebook to immediately associate data collected on our website with your Facebook profile, you must log out of Facebook before visiting our site. You can also prevent the loading of Facebook plugins completely with browser add-ons such as the “Facebook Blocker” (Chrome, Firefox, Internet Explorer, Edge, Safari, iPad and iPhone).

Use of Facebook Custom Audience
Our website also uses third-party cookies, web beacons, or similar technologies from Facebook (Website Custom Audience) to collect or obtain information for providing measurements and displaying targeted advertising. Facebook Custom Audience generates a checksum from your usage data, which is transmitted to Facebook. These non-personal data are used for targeted marketing purposes. Further information on the scope of data collection and further processing and use of the data by Facebook Custom Audience can be found in Facebook's privacy policy: https://www.facebook.com/privacy/explanation. You can opt out of the collection and use of information for online audience-based advertising here:

https://www.facebook.com/ads/website_custom_audiences/. 

Chat Consultation with Userlike Software
This website uses Userlike, live chat software by Userlike UG (limited liability). Userlike uses “cookies”, text files stored on your computer that enable a conversation in the form of a real-time chat on the website. The data collected are not used to identify visitors personally and are not merged with personal data of a username holder. 

Weglot
Functions of the translation service Weglot are embedded on this website. The provider is Weglot SAS, 7 Cité Paradis, 75010 France. Weglot is loaded when the website is called, allowing you to change the language from German via the language icon in the header. A direct connection may be established between your browser and the Weglot server. Weglot thereby receives information that you have visited this website with your IP address. The collection and analysis of data are based on Art. 6 (1) f GDPR. Consent is obtained via the cookie and privacy settings of the website. Processing then takes place exclusively on the basis of Art. 6 (1) a GDPR; consent can be withdrawn at any time via the privacy settings on each subpage. Further information can be found in Weglot's privacy policy: https://weglot.com/privacy/. 

Use of Recommendation Software “Recombee” 
For personalised product recommendations, your shopping history is used. This includes items and product categories you have viewed, searched for, or purchased. These data are processed by us and anonymously by third parties. We use this data to provide you with personalised product recommendations and to facilitate finding relevant products. Further information can be found here: https://www.recombee.com/gdpr.html

Use of PostHog
We use PostHog to collect and analyse anonymous usage data on our website without collecting personal data or using cookies. These functions are provided by

PostHog Inc,
2261 Market Street #4008,
San Francisco, CA 94114 USA. 

PostHog is a powerful open-source analytics tool that helps us optimise the user experience on our website, better understand traffic, and analyse the performance of our content without compromising our visitors' privacy. PostHog does not collect personal data such as names, email addresses, or phone numbers, nor does it use cookies or other tracking technologies stored on your device. Instead, PostHog collects only aggregated and anonymised data, such as technical information about your device (e.g. operating system, browser, screen resolution), visitor information (e.g. pages visited, time spent, referrer), and usage patterns (e.g. click paths, scroll behaviour). For more information about PostHog and its privacy policy, please visit: https://posthog.com/privacy.

Digital Voice Assistant “Lin”
We use an AI-powered digital voice assistant called “Lin” (the Voice Bot), an intelligent dialogue system capable of responding to natural language and interacting with you. The Voice Bot recognises your requests, understands context, and provides an efficient way to schedule appointments. Voice data are processed during this function solely to handle your requests and to improve our services.

Data we collect
When using the Voice Bot to schedule appointments, the following personal data are collected:
- Transcripts: texts generated from audio recordings of your spoken words.
- Additional data: information needed to arrange a workshop appointment, such as:
o Name,
o Contact details (e.g. phone number, email),
o Vehicle details (e.g. make, model, registration plate),
- Any other data you voluntarily provide.

Consent to Data Collection
Before transcribing your speech, your explicit consent is obtained. Your consent applies only to the current conversation and not to future contacts. This is done by a prior announcement that the Voice Bot will record your data. You may object to this recording at any time by hanging up or by saying “no” in advance. In the latter case, during business hours you will be directly connected to a human agent. Use of the Voice Bot is voluntary. You are free to contact us by other means without disadvantage.

Purpose of Data Collection
The collected data serve the following purposes:
- Scheduling workshop appointments
- Transcription to improve our service

Legal Basis
Processing your data is based on Art. 6 (1) a (consent), Art. 6 (1) b (contract performance), or Art. 6 (1) f (legitimate interest) of the GDPR. Your consent to transcription is required to use the Voice Bot. If you object, you will be connected to an agent without disadvantage.

Data Disclosure
We use a service provider to assist us in processing the data. We have concluded a data processing agreement with this provider to ensure your data are adequately protected. Data stored in connection with the Voice Bot are kept exclusively in the EU. No transfers to third countries occur.

Data Retention and Security
Data are deleted as soon as they are no longer required for the purpose for which they were collected, but no later than six weeks unless there are statutory retention obligations.

Each data subject has the following rights:
- the right of access (Art. 15 GDPR)
- the right to rectification of inaccurate data (Art. 16 GDPR)
- the right to erasure or the right to be forgotten (Art. 17 GDPR)
- the right to restriction of processing of personal data (Art. 18 GDPR)
- the right to data portability (Art. 20 GDPR).

You may object to the processing of your personal data for advertising purposes – including profiling related to direct marketing – at any time without giving reasons.

Furthermore, you also have a general right to object (see Art. 21 (1) GDPR). In this case, the objection to data processing must be substantiated.

If the data processing is based on consent, you may withdraw this consent at any time with effect for the future.

To exercise the data subject rights, please contact [Datenschutz@Kunzmann.de] or write to us at the address below: 

Robert Kunzmann GmbH & Co. KG / Kunzmann Fulda GmbH & Co KG
Data Protection
Auhofstraße 29
63741 Aschaffenburg

You also have the right to lodge a complaint with the competent supervisory authority:

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 27
91522 Ansbach
Telephone: +49 (0) 981 53 1300
E-mail: poststelle@lda.bayern.de

Controller within the meaning of the GDPR is:

Robert Kunzmann GmbH & Co. KG / Kunzmann Fulda GmbH & Co. KG
Auhofstraße 29 63741 Aschaffenburg
Phone: +49 6021/361-0
Email: info@kunzmann.de
Web: www.kunzmann.de

For questions regarding data protection, our Data Protection Officer is available at Datenschutz@kunzmann.de. Data processing is carried out on the following legal bases:
- for the purposes of contract performance including complaint handling / warranty: Art. 6 [1] b GDPR
- when transferring data to other service providers in the context of repair services: Art. 6 [1] b GDPR
- when transferring data to the manufacturer for product monitoring / product observation and for any recall actions: Art. 6 [1] b GDPR
- when transferring data to the manufacturer for product / quality improvements, product development: Art. 6 [1] f GDPR
- when transferring data to the manufacturer for cost coverage requests in the context of repair execution: Art. 6 [1] b GDPR
- when transferring data to an insurer in the event of a cost estimate: Art. 6 [1] b GDPR
- for the storage of data according to AO / HGB: Art. 6 [1] c GDPR
- for the processing of data at Kunzmann car dealership for advertising purposes, including profiling related to advertising: Art. 6 [1] f GDPR
- data transfer for further advertising purposes: Art. 6 [1] a GDPR
- email marketing: Art. 6 [1] a GDPR and § 7 (3) UWG
- telephone marketing: Art. 6 [1] a GDPR and § 7 (2) No. 2 Var. 2 UWG

This privacy policy may be updated from time to time.

Aschaffenburg, 02.06.2025