Privacy Protection

We, Robert Kunzmann GmbH & Co. KG and Kunzmann Fulda GmbH & Co. KG (hereinafter: “Kunzmann”), are pleased by your visit and your interest in our company and our products. You can reach our Data Protection Officer via email: datenschutz@kunzmann.de, by telephone: 06021/36111-214 or by post: Auhofstraße 29, 63741 Aschaffenburg. Where the following explanations refer to the handling of personal data within the online shop, these apply exclusively to Robert Kunzmann GmbH & Co. KG, Auhofstraße 29, 63741 Aschaffenburg. 

The protection of your privacy

The protection of your privacy is of great importance to us. Therefore, it goes without saying that we comply with statutory data protection provisions and treat personal data confidentially. Our data protection practices are based on the EU General Data Protection Regulation (GDPR) and the applicable Federal Data Protection Act (BDSG, as amended).

Below, you will learn which of your data we store when and for what purpose. We also inform you of your rights and provide further legally required information. If you have given further consent—for example when using mercedes-me—personal data may also be transmitted by the dealership to Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH / Volkswagen AG. The extent of the transfer of personal data is determined by the consent you have given to Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH / Volkswagen AG.

On the scope of data collection, purposes of use and disclosure of data

Personal data arises at various points within the dealership. In addition to supplying personal data when purchasing a vehicle, personal data is processed in particular in connection with service orders. Once the data generated by various sensors in the vehicle (engine temperature, distance sensor, engine speed, etc.) is linked to the vehicle identification number, it constitutes personal data. Further data processing to fulfil legal obligations: Data from the purchase of a vehicle or spare parts and from the provision of service is also used for any required handling of warranty claims or other complaints. In addition, this data may be disclosed to external auditors and/or tax consultants for their advisory and audit purposes. The data is stored in accordance with the legally prescribed retention periods under §§ 146 ff. of the German Fiscal Code or § 257 of the German Commercial Code and deleted after the expiry of these periods.

Centralisation of data within Kunzmann
The dealership transfers master data (name, contact person for companies, address and contact details such as telephone number and email address, as well as vehicle data) to other Kunzmann dealership locations so that the master data can be managed and used uniformly within the corporate group. This also includes forwarding updates to this personal data of which we or another group location become aware. These updates are likewise made available to the other Kunzmann locations. This serves to simplify our processes and spares you from having to provide your master data again when contacting another Kunzmann location.
A list of the company’s Kunzmann locations can be found at: https://www.kunzmann.de/de-de/unternehmen/standorte/

When using services, purchasing vehicles / spare parts / accessories and bicycles. Below we explain to you the extent to which we collect and process personal data when using services, when purchasing vehicles / spare parts or ordering new vehicles. 

New Vehicle Order
When ordering a new vehicle, the personal data required for contract execution are collected by the dealership for order processing and customer administration purposes. The personal data necessary for contract execution regarding the ordered vehicle are forwarded to Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH as the vehicle manufacturers for further contract fulfilment. Purchase of a used vehicle or of spare parts / accessories and bicycles When purchasing a used vehicle or spare parts, the dealership collects and processes the personal data relevant for contract execution [name, address, details of the purchased vehicle, product, part] for contract fulfilment. 

Credit Check by Creditreform Boniversum GmbH
Our company regularly checks your creditworthiness with Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, when concluding contracts and in certain cases where there is a legitimate interest, including for existing customers. We receive the necessary data from Creditreform Boniversum. On behalf of Creditreform Boniversum, we provide you in advance with the following information in accordance with Art. 14 GDPR: Creditreform Boniversum GmbH is a consumer credit agency operating a database in which creditworthiness information on private individuals is stored. Based on this information, Creditreform Boniversum provides credit reports to its clients, including banks, leasing companies, insurance companies, telecommunications providers, debt collection agencies, mail-order, wholesale and retail companies, and other service providers. Within the statutory provisions, part of the data in the report database is also supplied to other business databases for address marketing purposes. The database of Creditreform Boniversum in particular stores information about the name, address, date of birth, if applicable the e-mail address, payment behaviour and shareholdings of individuals. The purpose of processing the stored data is to provide information on the creditworthiness of the person inquired about. The legal basis for processing is Art. 6(1)(f) GDPR. Reports on these data may only be provided if a client demonstrates a legitimate interest in knowing this information. If data are transferred to countries outside the EU, this is done on the basis of the so-called “standard contractual clauses”, which you can view or obtain via the following link: http://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32001D0497&from=DE.

The data are retained as long as their knowledge is necessary to fulfil the purpose of storage. In general, this is required for an initial storage period of three years. After expiry, it is reviewed whether further storage is necessary; otherwise the data are deleted to the day. In the case of completion of a matter, the data are deleted to the day three years after completion. Entries in the debtor register are deleted to the day after three years from the date of entry order in accordance with § 882e ZPO. Legitimate interests within the meaning of Art. 6(1)(f) GDPR may include: credit decision, business initiation, shareholdings, receivables, credit check, insurance contract, enforcement information. You have a right to information from Creditreform Boniversum GmbH about the data stored about you. If the data stored about you are incorrect, you are entitled to rectification or deletion. If it cannot be determined immediately whether the data are incorrect or correct, you have the right to have the respective data blocked until clarification. If your data are incomplete, you may request completion. If you have given your consent to the processing of the data stored at Creditreform Boniversum, you have the right to withdraw this consent at any time. Withdrawal does not affect the legality of processing carried out based on your consent until withdrawal.
If you have objections, wishes or complaints regarding data protection, you can contact the Data Protection Officer of Creditreform Boniversum at any time. They will assist you promptly and confidentially with all data protection questions. You may also lodge a complaint about the processing of data by Boniversum with the relevant State Data Protection Commissioner for your federal state.

The data Creditreform Boniversum has stored about you come from publicly accessible sources, debt collection agencies and their clients. To describe your creditworthiness, Creditreform Boniversum calculates a score. The score includes data on age and gender, address information and, to some extent, payment experience data. These data enter the score calculation with differing weights. Creditreform Boniversum’s clients use the scores as an aid in making their own credit decisions.

Right to Object: The processing of data stored at Creditreform Boniversum GmbH takes place for compelling legitimate reasons of creditor and credit protection that regularly override your interests, rights and freedoms, or serves the assertion, exercise or defence of legal claims. You may only object to processing for reasons arising from a special situation affecting you, which must be proven. If such special reasons are proven, the data will no longer be processed. If you object to the processing of your data for advertising and marketing purposes, the data will no longer be processed for these purposes. The controller pursuant to Art. 4(7) GDPR is Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss. Your contact person in our company is Consumer Service, Tel.: 02131/36845560, Fax: 02131/36845570, E-Mail: selbstauskunft@boniversum.de.

You can reach the responsible Data Protection Officer at: Creditreform Boniversum GmbH, Data Protection Officer, Hellersbergstr. 11, 41460 Neuss, E-Mail: datenschutz@boniversum.de.

Data Transfer to SCHUFA Holding AG
As part of a contractual relationship, Kunzmann transfers personal data collected regarding the application for, implementation and termination of this business relationship, as well as data on non-contractual or fraudulent behaviour, to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. The legal bases for these transfers are Article 6(1)(b) and (f) of the GDPR. Transfers based on Article 6(1)(f) GDPR may only occur if necessary to protect the legitimate interests of the contracting party or third parties and do not override the interests or fundamental rights and freedoms of the data subject requiring data protection.

Data exchange with SCHUFA also serves to fulfil legal obligations to conduct creditworthiness checks of customers (§ 505a and 506 of the German Civil Code). SCHUFA processes the received data and uses it for profiling (scoring) to provide information to its contract partners in the European Economic Area and Switzerland and, where applicable, other third countries (if there is an adequacy decision by the European Commission), among other things, to assess the creditworthiness of natural persons. Detailed information on SCHUFA’s activities can be found in the SCHUFA information leaflet pursuant to Art. 14 GDPR or online at www.schufa.de/datenschutz.

Digital Customer Information after Vehicle Purchase
After vehicle delivery, we will send you a one-off e-mail with a link to an information platform for your vehicle. For this purpose, we process the following data: name, e-mail, vehicle model, customer segment. The legal basis is Art. 6(1)(b) GDPR (contract fulfilment). We use a service provider as a processor for the dispatch. The data will be deleted by the processor no later than 12 months after dispatch.

Order and Shipping Processing in Our Online Shop
As part of contract processing in our online shop, we forward the e-mail address you used for ordering to our shipping service provider to ensure secure delivery and tracking of the shipment. For freight shipments, the telephone number is additionally provided to arrange a delivery appointment with you.

Payment Processing with Adyen
We use the payment service provider Adyen for online payment processing; a Dutch company based in Amsterdam (Adyen N.V., Simon Carmiggeltstraat 6, 1011 DJ Amsterdam, Netherlands).
When paying via Adyen, your payment data are processed directly and exclusively by Adyen. We do not receive complete payment data (e.g. full credit card numbers), but only a truncated reference necessary for order processing. Adyen’s security standards comply with the applicable requirements and thus provide you with secure payment processing. Further information on the handling of personal data by Adyen can be found in their privacy policy at:
https://www.adyen.com/de_DE/privacy-policy 
By using Adyen, you agree to the processing of your payment data by Adyen in accordance with their privacy policy.

Service / Repair and Maintenance

Kunzmann collects and processes the personal data necessary for the provision and billing of services. This also includes internal company documentation of the services provided for evidence purposes. In addition, personal data may be transmitted to other companies involved in the repair (e.g. paint shop). Such companies may receive personal data—such as your name—if required for contract execution.  If you use services (e.g. repair services, maintenance work), the operational data stored in the vehicle together with the vehicle identification number may, if necessary, be read out and processed to provide the contractually owed service. The same applies to warranty cases and quality assurance measures. The operational data document technical conditions of the vehicle or individual components, assist in fault diagnosis, compliance with warranty obligations and quality improvement. This data, in particular information on component stresses, technical events, misuse and other errors, is transmitted together with the vehicle identification number to the manufacturer if required. Furthermore, the manufacturer is subject to product liability. The manufacturer also uses operational data from vehicles for recall campaigns. This data may also be used to verify customer claims for warranty and guarantee. This concerns manufacturers Mercedes-Benz Group AG / Daimler Truck AG / smart Europe GmbH / Kia Europe GmbH and Volkswagen AG. In addition, if questions arise about specific repair execution, operational data from the vehicle that may be personally identifiable may be transferred to the manufacturer (technical hotline, vehicle diagnosis/remote diagnosis). Fault memory in the vehicle can be reset during repair and service work or at your request.

Cost Estimates / Cost Coverage by Manufacturer
If we prepare cost estimates for you, we collect the personal data necessary for this purpose (type of damage, vehicle concerned, where applicable insurance details and your contact information). If cost coverage by an insurer is desired, we forward this information to the insurer to examine coverage. In the event of a warranty/guarantee or goodwill request, the required personal data are forwarded to the manufacturer to examine reimbursement of costs.

My Kunzmann / Your Online Account
Via our online appointment scheduler you can book service appointments online and view your current and past appointments. For this purpose, we require various user and vehicle data from you. These data are stored and processed in our portal under appropriately high security standards, provided you agree to the privacy policy.

By consenting to the privacy policy, you agree to the transfer of your stored address and vehicle data to soft-nrg Development GmbH, the service provider for the online appointment scheduler. soft-nrg Development GmbH, Munich, will use the data solely to manage appointment scheduling. A linkage of the data with other dealerships using the same soft-nrg Development GmbH portal will only occur if you consent to this with the other dealership.

For marketing use of personal data
Regardless of any consent you may have given for processing your personal data for marketing purposes, we and our commissioned service providers (e.g. lettershops) process name and address for further customer retention and reactivation measures. This includes sending additional information about interesting products and services. In this way, we aim to draw customers’ and prospects’ attention to further attractive offers and achieve long-term customer loyalty. In addition, the dealership processes data arising from the business relationship for marketing analysis (marketing scoring/profiling and service optimisation), because we wish to present you only those products/services that we believe will interest you. This also includes data you provided in consultation about your product interests.

No data will be shared with third parties for marketing purposes unless you have given corresponding consent. Telephone number and email address will be used for marketing purposes – including sending information on interesting products and services and conducting satisfaction surveys. You may object to the marketing use of your email address at any time; you will be informed of this both when the data are collected and with every marketing communication.

Name, address and relevant personal data from the purchase of a vehicle or spare parts or the use of services will no longer be used for marketing purposes if you have not used any Kunzmann dealership services, purchased a vehicle/spare parts or ordered a vehicle from us for a period of 4 years.

Use of cookies?
Cookies are small pieces of information that the browser needs to identify you as a user during your online visit to the shop or websites, enabling you to shop and browse smoothly. For example, this controls the functionality of the “shopping cart” and its “save-for-later” feature. Cookies are stored on your hard drive by your browser only for the current session, require minimal storage space and do not affect your computer. Cookies do not contain personal information. Most cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your device and allow us to recognise your device on your next visit (so-called persistent cookies).

Most browsers accept cookies by default. In your browser software’s security settings you can permit or block session and stored cookies independently. If you disable cookies, certain features of our website may not be available and some pages may not display correctly. Of course, you can still view our online offering without enabling cookies, albeit with limited functionality. To disable cookies, please consult your browser software’s instructions.

Without your express consent, we will not link the data stored by the cookies used in our online shop with your personal data (see above). To use our shopping cart, session cookies must be enabled. If you wish to adjust your cookies, you can do so via “Adjust cookies” in the footer.

Subscription to an email newsletter
We will send you an email newsletter after your prior express consent or in the case of an existing business relationship from an online purchase, until you revoke it. We have commissioned SC-Networks GmbH to send the newsletter. This company compiles statistics for us on newsletter access. This provides the dealership with an overview of how often the newsletter was opened and how many subscribers viewed a product. These data are collected solely in statistical form and are anonymous.

Registration via website:
Our newsletter is only sent after completing the so-called double opt-in procedure. Users who choose to subscribe receive a confirmation email to prevent misuse through false email entries and to ensure that a simple, possibly accidental click does not trigger the newsletter dispatch. You can unsubscribe from our newsletter at any time. An unsubscribe link is included at the end of each newsletter.

We are also obliged to record proof that our subscribers genuinely wished to receive the newsletter. To this end, we store the date and time of subscription and unsubscription. Online shop: After receiving your objection, we will no longer use, process or transmit the affected data for any purposes other than processing your order and will cease sending you marketing materials. You have given the corresponding consent during the ordering process of our online shop or with this privacy consent declaration. Please note that you can revoke your consent at any time with effect for the future.

Tracking
Usercentrics Consent Management Platform This is a consent management platform. Data processor
Usercentrics GmbH Sendlinger Str. 7, 80331 Munich, Germany

Purposes of data processing
- Compliance with legal obligations
- Storage of consent

Technologies used
- Local storage
- Accept cookies

Data attributes
- Consent “Yes” or “No”
- Log file data (IP anonymised)

Data collected
This list contains all (personal) data collected by or through the use of this service.
- Device information
- Browser information
- Anonymised IP address
- Opt-in and opt-out data
- Date and time of visit

Legal basis Under Art. 6(1)(c) GDPR, the legal basis for processing personal data is named below.

- Art. 6(1)(c) GDPR

Location of processing
European Union (the “consent” database is located in Belgium)

Retention period
The consent data (given and withdrawn) are retained for three years. A data export is performed after termination of the contract.

Data recipient
Usercentrics GmbH

Data protection officer of the data processor The email address of the data protection officer of the processing company can be found below. datenschutz@usercentrics.com

Further information and opt-out
Click here to read the data processor’s privacy policy https://usercentrics.com/privacy-policy/

Google Analytics
This service may transfer the collected data to another country. Please note that this service may transfer data outside the European Union and European Economic Area to a country that does not offer an adequate level of data protection. If the data are transferred to the USA, there is a risk that your data may be processed by US authorities for control and surveillance purposes without you possibly having legal recourse. Below is a list of countries to which the data are transferred. This may occur for various purposes, such as storage or processing.

This website uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics uses “cookies”, text files placed on your computer that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

If IP anonymisation is activated on this website, however, your IP address will be truncated by Google within member states of the European Union or other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, we point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of these data by Google by downloading and installing the browser plugin available under the following link (https://www.google.com/settings/ads/plugin?hl=de). We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you do not wish this, you can deactivate it via the Ads Settings Manager (https://www.google.com/settings/u/0/ads/authenticated?hl=de). More information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html and at www.google.de/intl/de/policies/. We would like to point out that Google Analytics on this website has been extended by the code “gat._anonymizeIp();” to ensure anonymised collection of IP addresses (so-called IP masking).

To deactivate, please use the opt-out link: https://tools.google.com/dlpage/gaoptout

Furthermore, we use the data collected by Google Analytics as part of the Google Optimize tool. Together with an additional cookie, Optimize allows us to test different versions of a website and users’ reactions to these various versions. For example, we can test at which place on the website specific information is most attractive. The additional cookie is used to determine whether you participate in a test and marks the end of the test.

Google AdWords Retargeting 
Our website uses Google AdWords retargeting technologies. We employ these technologies to make our offer more appealing to you. Retargeting enables us to address internet users who have already shown interest in our products with advertising on the websites of our partners. We believe that displaying personalised, interest-based advertising is generally more relevant to you than adverts that have no personal connection. These adverts are shown on our partner sites based on cookie technology and an analysis of prior usage behaviour. This form of advertising is pseudonymous. No personal data are stored, nor are any usage profiles merged with your personal data. 

To opt out, please use the following link:
https://www.google.com/settings/ads/plugin 

Hotjar 
On some of our web pages, our website uses the web analytics service 

Hotjar by Hotjar Ltd,
Level 2 St Julians Business Centre,
3, Elia Zammit Street
St Julians STJ 1000, Malta, Europe
+1 (855) 464-6788 

This tool records activity on the pages you visit in so-called heatmaps. This allows us to see anonymously which buttons users click and how far they scroll. We gain this information to make our website faster and more user-friendly. 

Protecting your personal data is very important to us when using this tool. All data are collected without assigning them to specific users. We can only track how the mouse moves, where clicks occur, and how far scrolling takes place. Additionally, the screen size of the device, device type, browser information, country of access, and preferred language are recorded. If personal data are displayed on a page, Hotjar automatically masks them so they are never traceable. 

You can prevent the use of Hotjar by sending a “Do Not Track” header. In that case, no data will be collected during your visit to our website. To do this, you must configure your browser accordingly. 

You can also deactivate Hotjar itself using the opt-out switch: https://www.hotjar.com/opt-out 

Further information about Hotjar Ltd and their tool Hotjar can be found at: https://www.hotjar.com 

The privacy policy of Hotjar Ltd can be found at: https://www.hotjar.com/privacy

Cloudflare

We use services from Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA, and Cloudflare Germany GmbH, Rosental 7, 80331 München (“Cloudflare”). Cloudflare is employed to operate a content delivery network (CDN) and to secure our website against attacks and misuse (e.g. DDoS attacks, automated access). It also serves to improve the delivery speed and stability of our online offering.

In the course of use, IP addresses as well as connection and protocol data generated when accessing our website are processed. These data are processed for technical provision, security analysis, and error detection. Cloudflare may also use the IP address for geographical allocation to optimise delivery and presentation of our content.

The legal basis for processing is Art. 6 (1) f GDPR. Our legitimate interest lies in the secure, stable, and efficient provision and protection of our online offering.

Cloudflare processes data partly in the USA. For transfers to third countries, Cloudflare relies on the EU-US Data Privacy Framework and on standard contractual clauses under Art. 46 GDPR.

Cloudflare Turnstile

We use Cloudflare Turnstile to ensure the security of our online forms and to prevent automated entries (spam/bots). In particular, IP addresses and technical device and browser information are processed.

The processing is based on Art. 6 (1) f GDPR. Our legitimate interest lies in protecting our systems and online forms from misuse and ensuring the technical functionality of our online services.

“ 

Social Plugins

Use of Facebook plugins
On our website, we use so-called social plugins (“Plugins”) from the social network Facebook operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with the Facebook logo or the addition “Facebook Social Plugin”. An overview of Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins/ 

When you access a page of our website containing such a plugin, your browser establishes a direct connection to Facebook's servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives information that your browser has accessed the respective page of our website, even if you do not have a Facebook profile or are not logged in. This information (including your IP address) is transmitted directly by your browser to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can immediately associate the visit to our website with your Facebook profile. If you interact with the plugins—for example by clicking the “Like” button or leaving a comment—this information is also transmitted directly to and stored on a Facebook server. The information is also published on your Facebook profile and shown to your Facebook friends. 

Purpose and scope of data collection, further processing and use of the data by Facebook, and your rights and settings options to protect your privacy can be found in Facebook's privacy policy: //www.facebook.com/policy.php. If you do not want Facebook to immediately associate data collected on our website with your Facebook profile, you must log out of Facebook before visiting our site. You can also prevent the loading of Facebook plugins completely with browser add-ons such as the “Facebook Blocker” (Chrome, Firefox, Internet Explorer, Edge, Safari, iPad and iPhone).

Use of Facebook Custom Audience
Our website also uses third-party cookies, web beacons, or similar technologies from Facebook (Website Custom Audience) to collect or obtain information for providing measurements and displaying targeted advertising. Facebook Custom Audience generates a checksum from your usage data, which is transmitted to Facebook. These non-personal data are used for targeted marketing purposes. Further information on the scope of data collection and further processing and use of the data by Facebook Custom Audience can be found in Facebook's privacy policy: https://www.facebook.com/privacy/explanation. You can opt out of the collection and use of information for online audience-based advertising here:

https://www.facebook.com/ads/website_custom_audiences/. 

Chat Consultation with Userlike Software
This website uses Userlike, live chat software by Userlike UG (limited liability). Userlike uses “cookies”, text files stored on your computer that enable a conversation in the form of a real-time chat on the website. The data collected are not used to identify visitors personally and are not merged with personal data of a username holder. 

Weglot
Functions of the translation service Weglot are embedded on this website. The provider is Weglot SAS, 7 Cité Paradis, 75010 France. Weglot is loaded when the website is called, allowing you to change the language from German via the language icon in the header. A direct connection may be established between your browser and the Weglot server. Weglot thereby receives information that you have visited this website with your IP address. The collection and analysis of data are based on Art. 6 (1) f GDPR. Consent is obtained via the cookie and privacy settings of the website. Processing then takes place exclusively on the basis of Art. 6 (1) a GDPR; consent can be withdrawn at any time via the privacy settings on each subpage. Further information can be found in Weglot's privacy policy: https://weglot.com/privacy/. 

Use of Recommendation Software “Recombee” 
For personalised product recommendations, your shopping history is used. This includes items and product categories you have viewed, searched for, or purchased. These data are processed by us and anonymously by third parties. We use this data to provide you with personalised product recommendations and to facilitate finding relevant products. Further information can be found here: https://www.recombee.com/gdpr.html

Use of PostHog
We use PostHog to collect and analyse anonymous usage data on our website without collecting personal data or using cookies. These functions are provided by

PostHog Inc,
2261 Market Street #4008,
San Francisco, CA 94114 USA. 

PostHog is a powerful open-source analytics tool that helps us optimise the user experience on our website, better understand traffic, and analyse the performance of our content without compromising our visitors' privacy. PostHog does not collect personal data such as names, email addresses, or phone numbers, nor does it use cookies or other tracking technologies stored on your device. Instead, PostHog collects only aggregated and anonymised data, such as technical information about your device (e.g. operating system, browser, screen resolution), visitor information (e.g. pages visited, time spent, referrer), and usage patterns (e.g. click paths, scroll behaviour). For more information about PostHog and its privacy policy, please visit: https://posthog.com/privacy.

Digital Voice Assistant “Lin”
We use an AI-powered digital voice assistant called “Lin” (the Voice Bot), an intelligent dialogue system capable of responding to natural language and interacting with you. The Voice Bot recognises your requests, understands context, and provides an efficient way to schedule appointments. Voice data are processed during this function solely to handle your requests and to improve our services.

Data we collect
When using the Voice Bot to schedule appointments, the following personal data are collected:
- Transcripts: texts generated from audio recordings of your spoken words.
- Additional data: information needed to arrange a workshop appointment, such as:
o Name,
o Contact details (e.g. phone number, email),
o Vehicle details (e.g. make, model, registration plate),
- Any other data you voluntarily provide.

Consent to Data Collection
Before transcribing your speech, your explicit consent is obtained. Your consent applies only to the current conversation and not to future contacts. This is done by a prior announcement that the Voice Bot will record your data. You may object to this recording at any time by hanging up or by saying “no” in advance. In the latter case, during business hours you will be directly connected to a human agent. Use of the Voice Bot is voluntary. You are free to contact us by other means without disadvantage.

Purpose of Data Collection
The collected data serve the following purposes:
- Scheduling workshop appointments
- Transcription to improve our service

Legal Basis
Processing your data is based on Art. 6 (1) a (consent), Art. 6 (1) b (contract performance), or Art. 6 (1) f (legitimate interest) of the GDPR. Your consent to transcription is required to use the Voice Bot. If you object, you will be connected to an agent without disadvantage.

Data Disclosure
We use a service provider to assist us in processing the data. We have concluded a data processing agreement with this provider to ensure your data are adequately protected. Data stored in connection with the Voice Bot are kept exclusively in the EU. No transfers to third countries occur.

Data Retention and Security
Data are deleted as soon as they are no longer required for the purpose for which they were collected, but no later than six weeks unless there are statutory retention obligations.

Each data subject has the following rights:
- the right of access (Art. 15 GDPR)
- the right to rectification of inaccurate data (Art. 16 GDPR)
- the right to erasure or the right to be forgotten (Art. 17 GDPR)
- the right to restriction of processing of personal data (Art. 18 GDPR)
- the right to data portability (Art. 20 GDPR).

You may object to the processing of your personal data for advertising purposes – including profiling related to direct marketing – at any time without giving reasons.

Furthermore, you also have a general right to object (see Art. 21 (1) GDPR). In this case, the objection to data processing must be substantiated.

If the data processing is based on consent, you may withdraw this consent at any time with effect for the future.

To exercise the data subject rights, please contact [Datenschutz@Kunzmann.de] or write to us at the address below: 

Robert Kunzmann GmbH & Co. KG / Kunzmann Fulda GmbH & Co KG
Data Protection
Auhofstraße 29
63741 Aschaffenburg

You also have the right to lodge a complaint with the competent supervisory authority:

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 27
91522 Ansbach
Telephone: +49 (0) 981 53 1300
E-mail: poststelle@lda.bayern.de

Controller within the meaning of the GDPR is:

Robert Kunzmann GmbH & Co. KG / Kunzmann Fulda GmbH & Co. KG
Auhofstraße 29 63741 Aschaffenburg
Phone: +49 6021/361-0
Email: info@kunzmann.de
Web: www.kunzmann.de

For questions regarding data protection, our Data Protection Officer is available at Datenschutz@kunzmann.de. Data processing is carried out on the following legal bases:
- for the purposes of contract performance including complaint handling / warranty: Art. 6 [1] b GDPR
- when transferring data to other service providers in the context of repair services: Art. 6 [1] b GDPR
- when transferring data to the manufacturer for product monitoring / product observation and for any recall actions: Art. 6 [1] b GDPR
- when transferring data to the manufacturer for product / quality improvements, product development: Art. 6 [1] f GDPR
- when transferring data to the manufacturer for cost coverage requests in the context of repair execution: Art. 6 [1] b GDPR
- when transferring data to an insurer in the event of a cost estimate: Art. 6 [1] b GDPR
- for the storage of data according to AO / HGB: Art. 6 [1] c GDPR
- for the processing of data at Kunzmann car dealership for advertising purposes, including profiling related to advertising: Art. 6 [1] f GDPR
- data transfer for further advertising purposes: Art. 6 [1] a GDPR
- email marketing: Art. 6 [1] a GDPR and § 7 (3) UWG
- telephone marketing: Art. 6 [1] a GDPR and § 7 (2) No. 2 Var. 2 UWG

This privacy policy may be updated from time to time.

Aschaffenburg, 02.06.2025