Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period for a purchase of consumer goods is fourteen days from the day on which you or a third party nominated by you, other than the carrier,

• take(s) possession of the goods; or
• take(s) possession of the last item (where you have ordered multiple items as part of a single order and they are delivered separately); or
• take(s) possession of the last partial consignment or the last piece (where we have agreed to deliver goods in multiple consignments or pieces).

have taken possession of the goods. The period shall not begin to run before you have received confirmation of the conditions, time limits and procedures for exercising the right of withdrawal in a durable medium (e.g. by email); in any event, the right of withdrawal shall expire at the latest twelve months and 14 days after the day on which the withdrawal period would otherwise have expired under the foregoing conditions.

To exercise your right of withdrawal, you must inform us (Robert Kunzmann GmbH & Co. KG, Auhofstraße 29, 63741 Aschaffenburg – Damm, Germany, Telephone: +49 (0) 6021/44 77 94 444 (Monday – Friday from 10:00 to 16:00), Fax: 06021/361-811604, Email: shop@kunzmann.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (apart from any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract. We will use the same means of payment as you used for the original transaction unless you have expressly agreed otherwise; in no event will you incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have supplied proof of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods – we do not offer free returns. We will not accept carriage unpaid shipments. If the goods, by reason of their nature, cannot be returned by post, the costs will be estimated at no more than approximately €120 for domestic (German) returns and no more than approximately €290 for cross-border returns within Europe.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

A right of withdrawal under the above conditions pursuant to Section 312d of the German Civil Code (BGB) does not apply to distance contracts

• Contracts for the supply of goods that are not prefabricated and for which the consumer’s individual choice or specification is decisive, or which are clearly tailored to the consumer’s personal needs,
• Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
• Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.