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Pakete versenden wir mit DHL und UPS. Frachtpakete bzw. größere Sendungen versenden wir mit DHL Fracht.
Wir legen großen Wert auf eine hohe Qualität unserer Verpackung, um Sendungen gegen die typischen Transportschäden zu sichern. Sollte doch einmal etwas beschädigt bei Ihnen ankommen, zeigen Sie den Schaden bitte innerhalb von 2 Werktagen bei DPD bzw. bei uns an. Dokumentieren Sie alles ausführlich mit Fotos.
Diese Informationen senden Sie dann bitte vollständig per Mail an uns. Wir kümmern uns anschließend um alles Weitere für Sie. Die Bearbeitung der Schadensersatzforderung durch die Transportversicherung nimmt durchschnittlich 1-3 Wochen in Anspruch, kann in Einzelfällen aber auch länger dauern. Nachdem DPD den Schaden reguliert hat, erhalten Sie entweder eine Erstattung oder Ersatzlieferung. Im Einzelfall erfolgt ein Austausch selbstverständlich schneller.
Trotz sorgfältiger und vorausschauender Planung, kann es in seltenen Fällen, bei Artikeln mit sehr hoher Nachfrage, zu kurzfristigen Lieferrückständen im zentralen Verpackungslager kommen. Solche Artikel werden umgehend innerhalb von 1-2 Werktagen aus unserem Außenlager nachgeliefert.
Sollte es ein längerfristiges Problem geben, werden wir uns umgehend bei Ihnen melden und Sie über den weiteren Verlauf informieren.
Die Angaben zum Lieferstatus im Shop werden von uns regelmäßig aktualisiert. Besonders beliebte Artikel können allerdings aufgrund der hohen Anzahl an Bestellungen schneller vergriffen sein als die Aktualisierung der Angaben im Shop. Wir reagieren sehr schnell auf die erhöhte Nachfrage, jedoch kann die Beschaffung der Artikel in Einzelfällen länger dauern als üblich.
Sollte es ungewöhnlich lange dauern bis Sie ihr Paket erhalten, schreiben Sie uns bitte eine E-Mail. Eine häufige Ursache hierfür ist, dass der Paketzusteller Ihr Haus oder Ihre Wohnung nicht ausfindig machen kann. Mögliche Gründe: falscher Name auf der Klingel, versteckter Eingang, großes Mehrfamilienhaus etc. Bitte achten Sie daher bei Ihrer Bestellung sehr genau auf Ihre Angaben, oder verwenden Sie Zusatztexte im Adress-Zusatz. Ebenfalls ist es sehr hilfreich, wenn Sie Ihre Telefonnummer bei der Bestellung angeben. So kann der Versanddienstleister mit Ihnen schnell Rücksprache halten.
Gerne können Sie sich auch direkt, unter Angabe der Sendungsnummer, an den Versanddienstleister wenden und die erneute Zustellung somit beschleunigen. Denn Sie können am besten erklären, wie der Fahrer Sie finden kann.
Eine Übersicht über unsere Versandkosten finden Sie auf unserer » Versandkosten Seite. Detaillierte Versandkosten sehen Sie auf der Produktdetailseite und im Warenkorb.
Leider ist der Kunzmann-Onlineshop ein reiner Onlineauftritt. Eine Abholung ist daher nicht möglich.
Die Lieferzeiten variieren und sind für jedes Produkt unterschiedlich. Die voraussichtliche Lieferzeit können Sie in jedem Produkt einsehen. Sollte es zu Lieferengpässen kommen, werden wir Sie schnellstmöglich darüber informieren.
Bitte nehmen Sie schnellstmöglich mit uns Kontakt auf, damit wir uns um Ihr Anliegen kümmern können.
You may have entered the Mastercard SecureCode / Verified by VISA code incorrectly or not at all. This code must not be confused with the security digits on the back of your card. Other possible reasons include antivirus software or ad-blockers that flag credit-card payments as a security risk. Often, disabling cookies is also a reason why the payment fails. If you prefer, we can manually change your payment method to advance payment or PayPal – please contact us by email at shop@kunzmann.de.
You can find our payment methods under Orders »Payment methods or via the direct link. Click »here.
Information about the Mastercard SecureCode can be found here.
Information about the Verified by VISA code can be found here.
The provider PayPal PLUS checks your creditworthiness during the ordering process based on several criteria that we, as the retailer, cannot influence. Please avoid using different delivery addresses, nicknames, or an address other than your registered address when placing your order.
We sell our items exclusively over the internet. This allows us to reduce costs normally incurred by a dealership (e.g. showroom rent, sales consultants and ancillary expenses). In addition, high purchase volumes from the manufacturer provide further price advantages. This enables us to offer you the best possible price.
In general, further discounts are not possible. Our products are already offered at the best possible price in our shop.
Our prices are already calculated as end customer prices; therefore, dealer discounts are only possible in individual cases and must be reviewed in advance by one of our sales staff.
You are responsible for the direct costs of returning the goods – we do not offer free returns ourselves. Carriage forward consignments will not be accepted by our goods receipt department. If the goods cannot be returned by post due to their nature, the costs are estimated at €49.90 for domestic (German) shipments and €149.90 for cross-border shipments within Europe. For more information, please see here; the cancellation form can be found » here.
Once your return has been approved and you have initiated the return shipment, the goods will first be received and inspected by our returns department for completeness and any damage.
A credit note will then be issued and the case forwarded to accounting. The amount will be refunded as soon as possible. For legal reasons, the refund can only be made via the same method used for the original payment.
The average processing time for the refund is 5–7 working days after receipt of your return. Please refrain from making additional enquiries about the processing status during this period, as these may delay the process.
If you chose Cash on Delivery, the refund transfer may take 2–3 weeks.
Changes are only possible within a limited time. Depending on the payment method selected, your order is transferred to our logistics department and prepared for dispatch immediately. Please notify us of any changes by email or phone. We will check each case individually to see if cancellation or modification is still possible.
Yes, of course you will receive an invoice/credit note.
You will receive an e-mail with a link to download the PDF document, valid for two weeks, as soon as the goods have been handed over for shipping. Afterwards, your invoice is always available in My Kunzmann Account. If you do not have an account (e.g. purchase via PayPal Express or eBay), we can also send it to you by e-mail. Simply contact us.
Yes, 100%. All products offered are original parts from the respective manufacturers. Kunzmann is an authorised Mercedes-Benz dealer, AMG Performance Centre and Volkswagen service centre. Furthermore, we offer products from renowned manufacturers such as Brabus or Lorinser. These too are exclusively certified genuine parts.
As a layperson, it is often difficult to distinguish a fake from an original part visually, and the price is not always a reliable indicator of genuine parts. However, you should pay attention to where you source the spare parts. We recommend purchasing Mercedes-Benz original parts from an authorised Mercedes-Benz dealer or service partner.
We endeavour to respond to all customer enquiries within 24 hours. During peak times, our response time may increase – therefore we ask for your patience, as you may receive our reply only after 48 hours. To avoid duplicate processing and the resulting additional effort, please refrain from sending a follow-up enquiry within this period.
You can reach us by phone on 06021 / 44 77 94 444 between 08:00 and 18:00.
Because you receive a dealer invoice from an official Mercedes-Benz dealer/ VW service centre with your purchase in our online shop, you are entitled to the Mercedes-Benz or Volkswagen warranty throughout Europe. To expedite the process, please contact a Mercedes-Benz, VW or Audi dealer near you. With our original invoice, all necessary data can be recorded on site, a fault diagnosis performed with the part installed, and a damage report created. The dealer can also carry out an advance replacement on a goodwill basis to ensure your vehicle remains operational.
You can also submit the warranty claim via our dealership. Please note that processing by the responsible warranty departments at Volkswagen/ Audi can take up to three months. We cannot perform an advance replacement but must await the outcome of the warranty claim.
The dealership handling the claim requires the following information from you:
Please send this information along with the defective part back to us. Also, report all warranty cases to us in advance so that we can provide the appropriate support. As an authorised dealer, we are bound by the warranty guidelines of Mercedes-Benz, Volkswagen and Audi and cannot deviate from this procedure.
We use the data collected during your order for consultation, support, information about products, as well as related supplementary services and activities.
If you wish to object to this processing and use at a later date, please contact Robert Kunzmann GmbH & Co. KG by e-mail at shop@kunzmann.de. Your personal data is secure with us! It is encrypted and transmitted to us securely. Our websites are protected by technical measures against damage, destruction and unauthorised access. In addition, we send you newsletters on various occasions at irregular intervals.
Unfortunately, this is not possible for tax reasons. Please ensure your details are correct when ordering. It is also not possible to change a private name to a company name.
For customers from Switzerland and Norway, we offer VAT-exempt orders. You therefore do not pay German VAT on your order. VAT is deducted at the end of the ordering process. A subsequent refund is not possible even with customs documents. Please note that VAT-exempt orders are only possible if the delivery and billing addresses are in the same country (Switzerland/ Norway).
VAT is, of course, shown on the invoices. A VAT-exempt order is only possible for foreign companies with a valid tax number/ VAT number.
Please contact us via Contact and let us know your request. We also ask you to provide your vehicle identification number. You can find this in your vehicle registration document or logbook.