General terms and conditions (T&Cs)

Return address for returns:
Robert Kunzmann GmbH & Co. KG
c/o Online shop returns
Lindigstraße 6
63801 Kleinostheim

General Terms and Conditions for the online shop of
Robert Kunzmann GmbH & Co. KG
Auhofstraße 29
63741 Aschaffenburg

Telephone: +49 (0) 6021/44 77 94 444 (Monday – Friday from 08:00 – 18:00)   
E-Mail: shop@kunzmann.de

Registered court: Local Court Aschaffenburg, Reg. no. HRA 1    
VAT identification number according to § 27a UStG: DE 132067949

General partner (personally liable): AB-Verwaltungsgesellschaft mbH, Aschaffenburg, Registered Court: Local Court Aschaffenburg, Reg. no. HRB 1611

Managing Directors: Mr Karl Diehm, Mr Achim Kettenmann, Mr Sascha Stössel

As of 06/2025

Download the Terms and Conditions as PDF

To view the downloaded version, you need the free Adobe Reader. You can download it here.

(1) The contracting parties within the scope of these General Terms and Conditions are ROBERT KUNZMANN GMBH & CO. KG, Auhofstraße 29, 63741 Aschaffenburg, legally represented by the general partner AB-VERWALTUNGSGESELLSCHAFT MBH, which in turn is represented by the managing directors Karl Diehm, and/or Thomas Millies, and/or Sascha Stößel (hereinafter referred to as “Seller”), and the customer. Further information on the Seller’s contact details and legal representation can be found in the imprint.

(2) All deliveries and services that the Seller provides to customers in connection with orders placed via the online shop at www.kunzmann.de/shop/ are made on the basis of these General Terms and Conditions in the version valid at the time of ordering.

(3) Divergent provisions are hereby rejected. Provisions other than those contained herein shall only become effective if expressly agreed by an authorised representative of the Seller and the respective customer. All communication in the context of declarations relevant to the contract shall be conducted in German.

(4) These General Terms and Conditions shall also apply to future orders, even if they are not replaced by a newer version at the time of the order, unless they are expressly agreed otherwise again.

(1) The seller’s offers on its website pages constitute a non-binding invitation to the customer to place orders for goods with the seller.

(2) By ordering the desired goods by completing and submitting the online form on the internet, by e-mail, by fax, by telephone or by post, the customer submits a binding offer to conclude a purchase contract. The offer becomes binding at the latest when it has passed the respective interface to the seller.

(3) Should the order confirmation or any other legally binding declaration of the seller contain typographical or printing errors, or should transmission errors underlie the price determination, the seller is entitled to contest the declaration on grounds of mistake, with the burden of proof regarding the mistake resting with the seller. Any payments received will be refunded without delay in this case.

(4) The seller is entitled to accept this offer within a period of seven calendar days by sending an order confirmation or dispatching the ordered goods. The order confirmation is effected by transmitting an e-mail. If the period expires without result, the offer is deemed rejected. The automatic order summary by e-mail (order acknowledgement) does not constitute an order confirmation.

(1) All prices quoted include the applicable statutory value-added tax at the time of invoicing, excluding packaging and shipping costs; for non-EU customers import costs and customs duties are additional. From the perspective of non-EU countries, delivery is made without customs clearance or tax. To the extent that tax-free delivery applies in individual cases (e.g. export deliveries or intra-Community deliveries to entrepreneurs), this is reflected in the price display. For deliveries to entrepreneurs in the remainder of the Community, this is subject to the customer providing their valid VAT identification number before concluding the contract. If the purchaser breaches this contractual obligation, the VAT then legally due will be charged in addition to the stated price. 

(2) Packaging and shipping costs for the delivery are charged separately. The amount of packaging and shipping costs is summarised in the table “Shipping costs”.

(3) All prices quoted, including those for packaging and shipping, apply only at the time of ordering. With any update to the seller’s internet pages, all previous prices and other information about goods become invalid. The version valid at the time of ordering is authoritative.

(4) Additional services and special agreements that cannot be booked directly via the online shop, such as fitting or express delivery, always require a separate agreement and are therefore charged separately.

(1) Payments can be made in advance by bank transfer, PayPal, credit card, Apple Pay or Klarna. No cash discount is available. We reserve the right to offer only certain payment methods for a particular delivery, for example to secure credit risk only those appropriate to the customer’s creditworthiness.

We use the payment service provider Adyen N.V., Simon Carmiggeltstraat 6, 1011 DJ, Amsterdam, Netherlands. Credit card details are not stored by us but are processed directly by Adyen and the providers responsible for payment processing (Apple and Google), without us gaining any knowledge of them at any time. 

(2) When making a payment, the end consumer enters into a contract with Robert Kunzmann GmbH & Co. KG.

(3) Details of payment processing

Payment by advance payment / bank transfer
After submitting your order, we will send you our bank details and the transfer reference. Once we have received the payment, the dispatch will be initiated – subject to the delivery time specified for the item. 

Payment by PayPal
You pay directly via your PayPal account. After submitting your order, you will be redirected to PayPal to authorise the order amount. Once we have received confirmation of your authorisation, the dispatch will be initiated – subject to the delivery time specified for the item. 

Payment by credit card
After submitting your order, you can enter your credit card details and authorise the amount. For your security, we require the 3D Secure procedure. Once we have been informed of your authorisation, the dispatch will be initiated – subject to the delivery time specified for the item.

Payment with Apple Pay
You pay directly via your Apple account. After submitting your order, you will be redirected to Apple to authorise the payment. Once we have been informed of your authorisation, the dispatch will be initiated – subject to the delivery time specified for the item.

Payment with Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the Klarna Pay Later payment method. Payment is made to Klarna. For further information, please see the Klarna Terms of Service. General information about Klarna can be found here. Your personal data is processed by Klarna in accordance with applicable data protection laws and as described in the Klarna Privacy Policy.

With Klarna you have several options:

• Immediate payment by Klarna direct debit
• Pay later within 30 days
• Pay in instalments or partial payments

Customers are expressly informed of their right of withdrawal and explicitly referred to the separate information on the right of withdrawal.

(1) Delivery is made by dispatch from stock to the delivery address provided by the customer.

(2) Availability of the goods and the delivery date are as stated on the website.

(3) If a product ordered by the customer is unexpectedly unavailable despite timely planning for reasons not attributable to the seller, the seller will inform the customer without delay of the unavailability and refund any payments already made if the customer withdraws.

(4) To the extent that the seller is responsible for delays in delivery or if delivery becomes impossible for reasons attributable to the seller, and provided this is not due to intent or gross negligence, liability for damages is excluded. Further claims by the customer remain unaffected.

(5) If delays in delivery are due to reasons for which the seller is not responsible (force majeure, fault of third parties, etc.), the period will be extended appropriately. The customer will be informed without delay. If the causes of the delay persist for more than four weeks after the contract has been concluded, either party is entitled to withdraw from the contract.

(6) Unless otherwise stated, delivery is subject to a packaging and shipping charge (§ 3 (2)), the exact amount of which is shown separately for each delivery.

(7) In the case of a consumer goods purchase, the seller bears the risk of accidental loss or accidental deterioration.

(1) The goods ordered remain the property of the seller until full payment has been made.

(2) Prior to transfer of ownership, resale, rental, pledging, transfer of title by way of security, processing, any other disposal or modification is not permitted without the seller's express consent.

(1) The statutory liability for defects applies unless deviated from by the following provisions. The statutory period for asserting warranty claims is currently, as a rule, two years from the transfer of risk or, for consumers: from receipt of the goods.

(2) Damage caused by improper or contractually non-compliant actions of the customer, e.g. during installation, assembly, connection, operation or storage, do not give rise to a claim against the seller. Improperness and non-compliance are determined particularly by the manufacturer’s instructions.

(3) When purchasing a used item, the customer’s claims for supplementary performance expire one year after receipt of the goods. The reduction of the period to one year does not apply if the obligation to provide replacement is based on bodily injury or damage to health due to a defect for which the seller is responsible, or due to wilful misconduct or gross negligence by the seller or its vicarious agents. Recourse claims pursuant to sections 478 and 479 of the German Civil Code (BGB) remain unaffected.

(4) In the case of obvious defects and transport damage, the customer is requested to report these to the seller without delay. This facilitates any claims the seller may assert against suppliers. If the customer is a consumer, failure to do so has no effect on their warranty claims. For business customers, section 377 of the German Commercial Code (HGB) applies.

(1) In the event of death, personal injury or bodily harm, the seller shall be liable pursuant to statutory provisions. Liability under the Product Liability Act shall remain unaffected.

(2) In all other respects, except where the seller has culpably breached an essential contractual obligation, it shall be liable only for intent and gross negligence. Essential contractual obligations are those that entitle the parties to the rights which the contract is intended to grant according to its content and purpose, in particular obligations whose fulfilment enables the proper performance of the contract and on which the contracting party regularly relies and may rely. Where a breach of duty for which the seller is responsible is based on simple negligence and concerns an essential contractual obligation, the seller’s liability for damages shall be limited to those foreseeable damages that typically occur in similar cases.

(3) In all other respects, liability is excluded.

Data processing is carried out in accordance with the applicable Federal Data Protection Act (BDSG) and the Digital Services Act (DDG). For further information, please refer to the Privacy Policy.

(1) If one or more provisions of these general terms and conditions are invalid, this shall not affect the validity of the remainder of the contract.

(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the Seller’s place of business (see above) shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The same applies if the Customer has no general place of jurisdiction within the country, if the Customer relocates their domicile or habitual residence abroad after conclusion of the contract, or if their domicile or habitual residence is unknown at the time the action is brought.

(3) The legal relationship between the parties shall be governed exclusively by German law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the Customer is a consumer, this shall only apply insofar as the protection afforded by mandatory provisions of the law of the country in which the Customer has their habitual residence is not removed.

Many devices include batteries, for example to power clocks. Batteries or accumulators may also be permanently installed in the devices themselves. In connection with the sale of these batteries or accumulators, we are legally required, as a retailer, to inform our customers of the following:

Please dispose of waste batteries in accordance with legal requirements at a municipal collection point (local council), special battery disposal containers, or return them free of charge to your local retailer.

Disposal in household waste is strictly prohibited by law!

Batteries supplied by us can be returned to us free of charge at the address below after use if you do not wish to use a local collection point, or you may post them back to us:

Robert Kunzmann GmbH & Co. KG
Auhofstraße 29
63741 Aschaffenburg

Batteries containing hazardous substances are marked with the symbol of a crossed-out wheeled bin. Under the bin symbol is the chemical symbol of the hazardous substance. The designations stand for:

“Cd” = cadmium “Pb” = lead “Hg” = mercury

You will also find this information in the accompanying documents of the delivery or in the manufacturer’s user manual.