My Kunzmann / online account
Via our online appointment system you can book online and keep track of your current and past appointments. For this purpose we need from you your user and vehicle data. We store and process these data in our portal, where we apply appropriately high security standards, if you agree with the data protection statement.
By agreeing to the data protection statement you are giving your consent to the transfer to soft-nrg Development GmbH, the service provider for the online appointment system, of the address and vehicle data stored on you. soft-nrg Development GmbH, Munich, will use the data exclusively to process the appointments. The data are linked up with other car showrooms, which use the soft-nrg Development GmbH portal only if you have given your consent for this to the other car showroom.Commercial use of personal data
Irrespective of any consent you may have given to the processing of your personal data for advertising purposes, we and appropriately tasked service providers (e.g. letter shops) process name and address for other customer loyalty and customer reactivation measures.
These include the despatch by post of further information on interesting products and services. In this way we want to bring other interesting offers to the attention of customers and potential customers and to achieve long-term customer loyalty. In addition, the car showroom processes data arising from the business relationship for the purpose of marketing analyses (advertising scoring, profiling and service optimisation), because we would like, in the context of the most effective possible customer loyalty, to introduce you only to the products and services, which we believe will attract your interest. This also includes data on the products, which interest you, and which you have communicated to us during an advisory interview.
We do not transfer data to third parties for advertising purposes, unless you have given the appropriate consent. Separate consent is required for the use of your telephone number and e-mail address for advertising purposes, including the conduct of satisfaction surveys. You have the right at any time to object to the promotional use of your e-mail address; you will be advised of this every time data are collected and also with every advertising contact.
Cookies are small information units, which are needed by the browser to identify you as a user when you visit the online shop or website online and to allow you to purchase and surf without problems. This is how, for example the "shopping cart" function and its "bookmark function" are operated. Cookies are stored by your browser on the hard disk only during the session, need only minimal storage space and do not damage your computer. Cookies contain small units of personal information. Most of the cookies we use are erased once more from your hard disk at the end of the browser session; these are known as session cookies. Other cookies remain on your browser and allow us to recognise your browser the next time you visit our website (known as permanent cookies).
Most browsers accept cookies as a standard feature. You can allow or prevent temporary and stored cookies independently of each other by adjusting the settings of your browser software. If you deactivate cookies, you may not be able to access certain features of our website and some websites may not be correctly displayed. Of course, you can view our online offer even without activating cookies, even if the extent of your access may be restricted. To deactivate cookies, please consult the instructions for your browser software.
Unless we have your express consent, we do not link the data stored by the cookies used by our online shop with your personal data (see above). If you wish to use our shopping cart, you must allow temporary cookies.e-mail newsletter subscription
If you give your express prior consent, we send you an e-mail newsletter. We have engaged the service provider, Inxmail from Freiburg to despatch the e-mail newsletter. This company produces for us anonymous statistics on the number of times a newsletter is accessed. In this way the Kunzmann car showroom obtains an overview of to what extent the newsletter is actually opened and how many subscribers have looked at a product. These data are collected solely in the form of statistics and are anonymous.
If you have ordered the Kunzmann newsletter, we use your e-mail address to send you the newsletter on a regular basis and to notify you of new Kunzmann products, events and innovations. You can deactivate this service at any time via the link provided in the newsletter.
However, this does not apply to the data required to process your order. On receipt of your objection we will no longer use, process or transfer the data concerned for purposes other than for processing your order and will cease sending you promotional material.
You have given us the relevant consent, where applicable in the course of the order process on our online shop or with this declaration of consent under data protection law. We should like to advise you that you may withdraw your consent at any time with effect for the future.Tracking
Website uses Google Analytics, a web analysis service of Google LLC. (Google). Google Analytics uses text files, known as cookies, which are stored on your computer and allow the use of the website to be analysed. The information generated by the cookie about your use of this website is normally transmitted to a Google server in the USA and stored there. Because we operate IP anonymisation on this website, your IP address is, however, abbreviated by Google within the Member States of the European Union or in other States which are contractual parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a server in the USA and abbreviated there. Google uses this information on behalf of the operator of this website, in order to evaluate your use of the website, to compile reports on website activity and to perform other services connected to use of the website and of the Internet for the website operator. The IP address transmitted by Google Analytics from your browser shall not be merged with other Google data. You can prevent your computer storing cookies by adjusting the settings of your browser software; however, we should like to make you aware that in this case you may not be able to use all the functions of this website to their full extent. Moreover, you can prevent the collection of the data generated by the cookie and by your use of the website (including your IP address) by Google and the processing of this data by Google, by downloading and installing the browser plug-in available from the following link https://www.google.com/settings/ads/plugin?hl=de
). We also use Google Analytics to analyse data for statistical purposes from AdWords and the DoubleClick cookie. Should you not want this, you can deactivate this via the Ads Preferences Manager (https://www.google.com/settings/u/0/ads/authenticated?hl=de
). You can find more detailed information on conditions of use and data protection on www.google.com/analytics/terms/de.html
or on www.google.de/intl/de/policies/. We draw your attention to the fact that our website uses Google Analytics with the extension, gat._anonymizeIp() to guarantee the anonymised collection of IP addresses (known as IP masking).
To de-activate this please use the opt-out link: https://tools.google.com/dlpage/gaoptout
Google Adwords Re-targeting
Our website uses re-targeting technologies from Google Adwords. We use these technologies to make our offer to you more attractive. Re-targeting makes it possible for our partners to advertise to Internet users, who have already expressed interest in our products. We believe that the showing of personalised advertising related to your interests, is usually of more interest to you than advertising without any personal reference. This advertising material is shown on our partner sites on the basis of cookie technology and analysis of previous usage behaviour. This form of advertising remains pseudonymous. No personal data are stored, nor are any usage profiles merged with your personal data.
To de-activate this please use the opt-out link: https://www.google.com/settings/ads/plugin
Our website also uses the following web analysis service in many of our web pages:
hotjar from Hotjar Ltd, Level 2
St Julians Business Centre,
3, Elia Zammit Street
St Julians STJ 1000, Malta, Europe
+1 (855) 464-6788
This tool collects your movements on websites, which you have visited, in what are known as heat maps. In this anonymised way we can identify which buttons are clicked by users and how far the users scroll. This provides us with information to allow us to make our website faster and more customer-friendly.
In using this tool we are very aware of the great importance of protecting your personal data. None of the data collected can be attributed to specific users. We can only see how the mouse has been moved, where a user has clicked and how far he has scrolled. In addition, the size of the computer screen, type of device, information on the browser, the country, from which the site is accessed, and the preferred language is captured. If personal data are displayed on a website, these are automatically masked by Hotjar and thus are never comprehensible.
By selecting a "Do not track header" it is possible to prevent the hotjar tool being used. In that case no data concerning the visit to our website is collected. For this purpose you must adjust your browser settings.
You can also de-activate the hotjar tool itself by means of the opt-out button: https://www.hotjar.com/opt-out
Further information on hotjar Ltd and on the hotjar tool is available on: https://www.hotjar.com
Use of Facebook plug-ins
Our website uses what are known as social plug-ins (plug-ins) from the Facebook social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). The plug-ins are identified by a Facebook logo or the endorsement, "social plug-in from Facebook" or "Facebook social plug-in". This site offers an overview of the appearance of Facebook plug-ins: https://developers.facebook.com/docs/plugins/
If you access one of the pages on our website, which contains such a plug-in, your browser makes a direct connection to the Facebook servers. The content of the social plug-in is transmitted direct to your browser by Facebook and linked by it into the website. From this link Facebook receives the information that your browser has accessed the relevant page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transferred directly from your browser to a Facebook server in the USA and stored there.
If you are logged onto Facebook, Facebook is able to assign the visit to your Facebook Account. If you interact with the plug-ins, for example you activate the "Like" button or make a comment, this information is similarly transferred directly to a Facebook server and stored there. The information is published on Facebook and displayed to your Facebook friends.
The purpose and scope of data collection and the further processing and use of the data by Facebook as well as your rights in this regard and possible browser settings to protect your personal privacy can be found in the Facebook data protection instructions on //www.facebook.com/policy.php
. If you do not want the data assembled on you via our website to be assigned to your Facebook profile, you must log out of Facebook before you visit our website. You can also prevent Facebook plug-ins uploading any data by using add-ons on your computer, e.g. by using Facebook Blocker (Chrome
, Internet Explorer
, Safari, iPad und iPhone
Use of Facebook Customer Audience
Our website also uses third-party supplier cookies, web beacons and similar technologies from Facebook (Website Customer Audience) to collect or obtain information to provide measurements and to be able to show advertisements targeted at particular groups. Facebook Custom Audience generates a check sum from your usage data, which is transferred to Facebook. These data, which are not personal data, are used for targeted marketing purposes. Further information on the scope of collection and the further processing and use of the data by Facebook Custom Audience is available from the Facebook data protection guidelines: https://www.facebook.com/privacy/explanation
. You can use the following link to withdraw from the collection and use of online advertising directed at target groups: https://www.facebook.com/ads/website custom audiences/
Consultancy by chat with Userlike software
Trusted Shops Trustbadge
In order to be able to display our Trusted Shops quality seal and the analyses, which are collected where applicable and to offer Trusted Shops products to purchasers, who have placed an order, the Trusted Shops Trustbadge is incorporated into this website.
While balancing interests, this serves to protect our overriding legitimate interests in the optimum marketing of our offer pursuant to Article 6 (1) 1st sentence point (f) GDPR. The Trustbadge and the services advertised by it are a service of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When the Trustbadge is accessed, the web server automatically stores what is known as a server log file, which for example, includes your IP address, the data and time of access, the quantity of data transferred and the provider, to whom the enquiry was made, and records access. These access data are not analysed and are automatically overwritten at the latest seven days from the end of your visit to the website.
Other personal data are transferred solely to Trusted Shops, if you have given your consent for this, on completing an order have decided to use products from Trusted Shops or have already registered for their use. In this case the contractual agreement between you and Trusted Shops applies.